—Status
Drafting in progress. The full Terms of Service are being prepared with legal review. Two sections below are not placeholder text — they are binding and in force today: the Refund Policy (§2), which reflects the 14-day refund window we’ve committed to, and the Acceptable Use & Community Rules (§4), which apply to every message you send. Until the full Terms are published, please contact support@feelmoreenergy.com for any questions about service terms, account terms, or other agreements.
For data handling, sub-processors, your privacy rights, and how we secure your information, see our Privacy Policy, which is fully published.
1.About Feel More Energy
Feel More Energy is a wellness coaching application available on iOS, Android, and the web. It helps you track and improve daily energy through three pillars — Fuel (nutrition), Move (training), and Recharge (recovery) — with an AI coach (“Crea”) that personalises your experience.
Feel More Energy is operated by Feel More Energy, 1000 Brickell Avenue, Suite 715 PMB 431, Miami, FL 33131, USA.
2.Refund Policy
14-day full refund. If you cancel your subscription or delete your account within 14 days of your most recent payment, we will fully refund that payment. This window applies globally, including users in the EU/EEA and the UK (satisfying the GDPR Right of Withdrawal without a separate waiver checkbox at signup).
Outside 14 days: Subscriptions are non-refundable for the current billing period. Cancelling stops future renewals — your access remains active until the end of the current period (or, when triggered by account deletion, terminates immediately).
Refund timing: Refunds are issued back to the original payment method and typically arrive within 5–10 business days, depending on your bank.
How subscriptions work: All paid subscriptions are processed via Stripe Checkout on the web. Card data never touches our servers. The iOS and Android apps contain no in-app purchase flow — you subscribe via the web only.
How to cancel or request a refund: Cancel from within the app at Settings → Manage Subscription, or by emailing support@feelmoreenergy.com. Refunds within the 14-day window are issued automatically when you delete your account; outside that window, contact support.
3.Health Disclaimer
Feel More Energy is not medical advice. The AI-powered analyses of blood work, MRI imagery, nutrition, and training are for educational and wellness purposes only. The App is not a medical device, is not registered with the FDA, MHRA, COFEPRIS, or any other medical regulator, and does not provide clinical diagnoses or treatment recommendations.
Always consult a qualified healthcare professional for any decisions about your medical care. Do not disregard or delay seeking professional medical advice because of anything you read or are shown in the App. If you believe you may have a medical emergency, call your local emergency number immediately.
4.Acceptable Use & Community Rules
Zero tolerance for objectionable content and abusive users. Feel More Energy lets you message other people directly, in one-to-one and group conversations carrying text, photos, and shared meals. There is no public feed, no timeline, no comments, and no public profiles — but everything you send reaches a real person. The rules below are binding, and using the messaging features means you agree to them.
Prohibited conduct. You must not use Feel More Energy to send, share, or display:
- Harassment, bullying, or unwanted repeated contact
- Threats of violence, or content encouraging self-harm or harm to another person
- Hate speech or slurs, including attacks on people based on race, ethnicity, national origin, religion, disability, age, sex, gender identity, or sexual orientation
- Sexually explicit content or nudity, and any sexual content involving a minor
- Spam, bulk or unsolicited promotional messaging, and phishing
- Scams or fraud, including any attempt to obtain money, payment details, or account credentials from another user
- Impersonation of Feel More Energy, of our staff or support, or of another user
- Content that is illegal, or that promotes or facilitates illegal activity, or that infringes someone else’s rights
- Another person’s personal information without their consent — and in particular their health information. Someone else’s meals, workouts, Energy Score, body metrics, blood work, or medical history are theirs to share, not yours. This App exists to handle health data carefully, and passing on another person’s is treated as a serious breach of these rules.
What we screen automatically. Usernames, display names, and group names are checked against a blocked-term list before they are accepted, so slurs, explicit terms, and handles impersonating our staff cannot be used on the surfaces a stranger can see before you have agreed to hear from them. We do not scan the content of your messages, and our staff do not read message content in the ordinary course of operating the App — see Privacy Policy §4.8. Message content reaches us when you report it, which is why reporting matters.
How to report. Tap Report on any message inside a conversation, or on any person from their profile. Pick a reason, and add detail if you want to. A copy of the reported message is stored with the report so a moderator can review it even if the sender deletes it afterwards. You can also email support@feelmoreenergy.com.
Every report is reviewed within 24 hours. A moderator reviews each report within 24 hours of receiving it and acts within the same window: content that breaches these rules is removed, and the user who sent it is removed from the service where the breach warrants it.
How to block. Open the person’s profile and choose Block. Blocking stops contact in both directions — neither of you can message the other. You can block someone without reporting them, and you can do both at once from the report screen. Separately, you can only add someone to a group conversation if you already share a conversation with them, so a stranger cannot pull you into a group.
Consequences. Depending on severity and history, a breach of these rules may result in removal of the offending content, a warning, suspension of your access to messaging or to your account, or permanent termination of your account. Serious breaches — credible threats, sexual content involving a minor, or other illegal content — result in immediate termination without warning, and may be referred to the relevant authorities.
Termination and refunds. Termination for a breach of these rules does not entitle you to a refund of amounts already paid, and no pro-rata refund is issued for the remainder of a billing period. It does not shorten any refund right you already hold — the 14-day window in §2 is unchanged by this section.
5.Contact
For any questions about these Terms, billing, or your account:
Feel More Energy
Email: support@feelmoreenergy.com
Address: 1000 Brickell Avenue, Suite 715 PMB 431, Miami, FL 33131, USA